Frequently asked questions

Dragon Medical One uses a cloud speech recognition service and a personal clinician profile. Dragon Medical Practice Edition is the older, locally installed product. With Dragon Medical One, you dictate the wording you want transcribed and review the result; it is not an ambient consultation scribe. Ask VoiceX about moving from Practice Edition.

Dragon Medical One processes speech in the cloud, so a high-spec workstation is not normally required. Your device must still meet the current software and hardware requirements and support your clinical applications and microphone. Ask VoiceX to check your Windows or Helium Mac setup before purchase.

Yes. A reliable internet connection is required for Dragon Medical One speech recognition and access to your cloud profile. Your organisation may also need to allow the required network connections. Ask your IT team to check access before setup.

Yes, through the separate Voicepoint Helium application for macOS. Helium connects natively to your Dragon Medical One profile and requires a Helium licence, available as a package or eligible add-on. PowerMic Mobile does not work with Helium. Check your clinical application's text-entry workflow and microphone compatibility with VoiceX.

The subscription follows the named clinician rather than a single computer. You can use that clinician's profile on multiple compatible workstations with the required client and configuration. Each clinician needs their own licence; one login is not a shared practice licence. Native Mac use also needs Helium.

No USB profile is needed. Your Dragon Medical One profile is held in the cloud and is accessed when you sign in on a compatible, configured workstation. Available commands and text-entry features can differ between the Windows client, Helium and your clinical applications.

A workstation client and compatible components must be set up. Your IT team may need to configure permissions, network access or a virtual environment.Included help depends on your package. Essentials includes 30 days of VoiceX technical support; training and PowerMic Mobile are separate. DMO+ includes assisted setup, training, PowerMic Mobile and support for the subscription term. Ask VoiceX to confirm the services included with your chosen package.

Licences are assigned to individual clinicians. If a clinician leaves or the subscription needs to be reassigned, contact VoiceX at support@voicex.com.au to arrange a transfer under the current subscription terms. Do not share the existing login between clinicians.

Yes. Register for a trial through VoiceX to discuss your setup and try Dragon Medical One. Confirm the trial arrangements, compatible microphone and any onboarding assistance with VoiceX before you begin.